Refund policy

The customer may revoke his or her contractual declaration within 14 days without stating reasons in text form (e.g., letter, fax, email) or – if the item is handed over to him or her before the expiry of the deadline – by returning the item. The period begins upon receipt of this instruction in text form. To comply with the withdrawal period, it is sufficient to send the withdrawal or the item in a timely manner.

The revocation must be addressed to:

THE SPICE SHOP
Winzelnerstr.2
78713 Waldmoessingen-Schramberg (Germany)

Telephone: +49 (0)74 02 938 548
Internet: www.thespiceshop.de

Consequences of revocation

In the event of an effective revocation, the services received by both parties must be returned, along with any benefits derived (e.g., interest). If the customer is unable to return the received service in whole or in part, or only in a deteriorated condition, the customer may be required to compensate THE SPICE SHOP for the value.

This does not apply to the transfer of goods if the deterioration of the goods is solely due to their inspection – as would have been possible in a retail store, for example. Furthermore, the customer can avoid the obligation to pay compensation for deterioration caused by the intended use of the goods by not using the goods as if they were his own property and refraining from anything that could impair their value.

When returning goods after cancellation, the customer must bear the regular costs of return if the goods delivered correspond to those ordered and if the price of the item to be returned does not exceed EUR 40 or if, in the case of a higher price of the item, the customer has not yet provided the consideration or a contractually agreed partial payment at the time of cancellation;

Otherwise, the return will be at THE SPICE SHOP’s expense and will be free of charge for the customer.